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Training - Supervisory Group 1 Courses


The courses below are assigned to Supervisory Group 1. For instructions on which courses to take, see our Supervisory Group 1 Instruction Form

Building Trust
LaGov Learning Course Title: SCS CPTP Building Trust

One of the most important and valued characteristics of a well-led team or organization is trust. Gaining the trust of those you supervise is vital to your success. Trust may take some time and effort to earn, but it can be destroyed in an instant by careless or thoughtless actions. This course is designed to help the supervisor gain, maintain, and if necessary rebuild the level of trust within his or her team.

Outcomes:
  • Apply strategies to gain and maintain trust with your employees.
  • Demonstrate having trust in your employees.
  • Use techniques to rebuild lost trust within your team.
Primary Competencies: Secondary Competencies: Offering Information:
  • Demonstrating Emotional Intelligence
  • Building Trust
  • Demonstrating Accountability
  • Communicating Effectively
  • Developing Performance
  • Length: 60 minutes
  • Audience: Supervisors
  • Delivery Method: Web-Based





Change Management
LaGov Learning Course Title: SCS CPTP Change Management

Change is difficult, especially in organizations. Any type of change upsets the established "norm" and creates an adjustment period for those involved. Organizations cannot change unless people change. As a leader, if you want to facilitate change in your area, having a vision for change is not enough. You need to understand people. This course will give you strategies to help you implement, manage, and sustain change within your area.

Outcomes:
  • Explain the basic principles of change management
  • Determine strategies for implementing change initiatives
  • Apply change management strategies to sustain change initiatives
  • Utilize the principles of change management to facilitate change initiatives
Primary Competencies: Secondary Competencies: Offering Information:
  • Leading Change
  • Communicating Effectively
  • Influencing Others
  • Building and Supporting Teams
  • Managing Conflict
  • Length: 45 minutes
  • Audience: Supervisors
  • Delivery Method: Web-Based





Communicating Top-Down Messages
LaGov Learning Course Title: SCS CPTP Top Down Communication

This course discusses strategies for effectively communicating within the chain of command. Specifically designed for leaders and supervisors, this course teaches strategies for delivering top-down communication.

Outcomes:
  • Apply strategies for effectively communicating information to subordinates
  • Distinguish proactive communication from reactive communication
  • Use proactive communication techniques
  • Determine the most effective communication media and modes for the task at hand
Primary Competencies: Secondary Competencies: Offering Information:
  • Communicating Effectively
  • Leading Effective Teams
  • Acting with Ethics and Integrity
  • Length: 60 minutes
  • Audience: Supervisors
  • Delivery Method: Web-Based





Conflict Management
LaGov Learning Course Title: SCS CPTP Conflict Management

This course provides you with a basic understanding of conflict management. While taking this course, you will learn about the areas of conflict, how conflict affects you and others, and what conflict management style you most often use. This course also provides you with a Conflict Resolution Model that can be used as a guide to help you manage and resolve conflicts as they arise. 

This course is a prerequisite for CPTPs instructor led training, Effective Conflict Resolution Strategies.

Outcomes:
  • Recognize conflict and determine if it is positive or negative
  • Identify your natural go-to conflict management style while at work
  • Apply conflict resolution strategies to manage conflict using the model provided
Primary Competencies: Secondary Competencies: Offering Information:
  • Managing Conflict
  • Communicating Effectively
  • Demonstrating Emotional Intelligence
  • Making Accurate Judgements
  • Leading Effective Teams
  • Demonstrating Courage
  • Length: 60 minutes
  • Audience: All Employees
  • Delivery Method: Web-Based





Delegating Effectively
LaGov Learning Course Title: SCS CPTP Delegating Effectively

This course provides tips and techniques designed to help you improve your ability to delegate.

Outcomes:
  • Recognize the benefits of delegation
  • Identify tasks appropriate for delegating
  • Understand how to assign, communicate, and monitor a delegated task to ensure success
  • Recognize and avoid micromanaging and taking back work
  • Identify and assign the levels of delegation to appropriate tasks
Primary Competencies: Secondary Competencies: Offering Information:
  • Developing Plans
  • Communicating Effectively
  • Making Accurate Judgements
  • Managing Resources
  • Managing Performance
  • Length: 45 minutes
  • Audience: Supervisors
  • Delivery Method: Web-Based





Emotional Intelligence 1
LaGov Learning Course Title: SCS CPTP Emotional Intelligence 1

Emotional intelligence is the foundation for many traits needed in today's workplace. Success depends, in part, on your personal qualities - such as initiative, creativity, empathy, and adaptability - and your ability to build relationships. This is especially true for people in leadership positions: leaders are judged by how well they handle themselves and their employees. This course will help you discover your personal and leadership strengths. It will also help you identify areas where you can develop as a leader and an individual.

Outcomes:
  • Explain emotional intelligence
  • Evaluate your own level of emotional intelligence
  • Apply strategies to improve self-awareness
  • Use techniques to manage your own emotions
  • Implement methods to increase your self-motivation
Primary Competencies: Secondary Competencies: Offering Information:
  • Demonstrating Emotional Intelligence
  • Displaying Professionalism
  • Length: 60 minutes
  • Audience: All Employees
  • Delivery Method: Web-Based





Inspirational Leadership
LaGov Learning Course Title: SCS CPTP Inspirational Leadership

This course will help you to identify those characteristics and principles that will allow you to become an inspirational leader.

Outcomes:
  • Define inspirational leadership
  • Identify the four characteristics of an inspirational leader
  • Identify the eight parts of the inspirational leadership model
  • Apply strategies to inspire your employees
Primary Competencies: Secondary Competencies: Offering Information:
  • Leading Effective Teams
  • Demonstrating Emotional Intelligence
  • Communicating Effectively
  • Influencing Others
  • Length: 60 minutes
  • Audience: Supervisors
  • Delivery Method: Web-Based





Situational Leadership 1
LaGov Learning Course Title: SCS CPTP Situational Leadership 1

This course will help you examine your beliefs about employees and how these beliefs affect your leadership style. It will also help you expand your options as a supervisor by giving you additional tools you can use in different situations.

Outcomes:
  • Identify your leadership style
  • Discuss Theory X and Theory Y theories of leadership
  • Apply leadership strategies appropriate to the situation at hand
  • Avoid common leadership pitfalls
Primary Competencies: Secondary Competencies: Offering Information:
  • Leading Effective Teams
  • Demonstrating Emotional Intelligence
  • Managing Performance
  • Communicating Effectively
  • Length: 60 minutes
  • Audience: Supervisors
  • Delivery Method: Web-Based





Work Processes
LaGov Learning Course Title: SCS CPTP Work Processes

This course is designed to give supervisors a variety of tools to manage, analyze, and improve work processes. Seven different tools are covered, including Process Mapping, Role and Responsibility Analysis, and the 5S method. Downloadable templates and other resources are available for each tool to help supervisors apply these methods. This course uses adaptive testing - the test changes with each answer given - within a realistic scenario.

Outcomes:
  • Determine the proper management tool for a work process
  • Analyze work processes using specific tools and techniques
  • Apply strategies to improve work processes
Primary Competencies: Secondary Competencies: Offering Information:
  • Making Accurate Judgements
  • Solving Problems
  • Championing Continuous Improvement
  • Communicating Effectively
  • Length: 90 minutes
  • Audience: All Employees
  • Delivery Method: Web-Based