CPTP FAQs

  1. Who conducts the Comprehensive Public Training Program?
  2. The Comprehensive Public Training Program is housed within State Civil Service (SCS). Program policy is set by a nine-member Policy Board composed of representatives of the Governor’s Office, the Division of Administration, State Civil Service, the Board of Regents, the House of Representatives, the Senate, the Judicial College, and a nonprofit, public-interest organization. The instructors and web developers are SCS staff members.

  3. How do I get in touch with the CPTP Office?
  4. The CPTP main number is 225-342-8539 and the email address is CPTPLSO.Coordinator@la.gov.

  5. Who can participate in the program?
  6. The CPTP was established by the legislature in 1979 to "upgrade professional, technical, and managerial skills of state employees." All state employees are eligible to participate in appropriate classes with permission from their state agencies.

  7. How is the program funded?
  8. CPTP is funded through fees assessed to agencies having Civil Service employees, and through legislative appropriations for specific purposes. The amount of the agency fee is based on the agency's classified employee payroll.

  9. Are classes available to non-state government agencies?
  10. CPTP programs may be made available on a fee basis to other public officials and employees and to other participants as determined by State Civil Service as long as providing participation does not deny access to the program by any employee or official of a state agency. Fees are based on class length. See the Consulting tile on the website for more details and most current pricelist. Contact Dana LeBherz at (225) 342-8540 or dana.lebherz@la.gov for more information.

  11. Where are the classes taught?
  12. Classes are taught at central locations in major population areas including Baton Rouge, New Orleans, Shreveport, Monroe, Alexandria, Lake Charles, Lafayette and Hammond, as well as on-site at agencies statewide. CPTP also provides an extensive library of online training courses. A schedule of classes is maintained online in LEO My Training.

  13. What equipment do I need to complete online courses?
  14. Learners will need the following equipment to complete online courses:

    • Computer with Internet access
    • LEO user account
    • Speakers or headphones (optional)

    See your agency's training coordinator for more information.

  15. What computer/software requirements are necessary for CPTP web courses?
  16. The LEO system requirements are critical to successful web training, and those requirements change periodically. Please refer to the current system requirements for LEO. To locate those, from your LEO page, select the Home tab. From there, the LEO System Requirements’ link is on the right side of the page in the Shortcuts section.

  17. How long will each online course take to complete?
  18. Each online class will take approximately one hour to complete, but times will vary between individual learners.

  19. I forgot my password. What should I do?
  20. Use the “Forgot password? Locked?” web link to retrieve your password. You will need your Leo User ID and email address, and you must be able to answer your security question.

  21. I can't get courses to open. What do I do?
  22. This is probably caused by your computer not matching the current LEO system requirements. Please see the info in #8 above. Another possible cause could be network issues. If that’s the problem, try accessing the course later or another day.

  23. What if I don't pass an online course assessment?
  24. If you have trouble passing a course assessment, you can repeat the online course material as many times as needed. You can review the entire course or only the sections you had trouble with. There is no limit to the number of times you can review the course sections.

  25. Where do I go for support?
  26. In the LEO home page in the Shortcuts on the right, you will find a link to contacts for help and LEO system requirements. In addition, my Training Quick Reference guides can be found on your LEO My Training page. For LEO issues, agency CPTP Training Coordinators should submit web help desk tickets through LEO Training Coordinator.

  27. I have question about training and/or LEO. Who should I call?
  28. Please contact your agency's training coordinator for assistance. Agency training coordinators should contact CPTPLSO.Coordinator@la.gov with any questions regarding training issues and submit web help desk tickets for LEO problems.

  29. I am experiencing issues with the mandatory Preventing Sexual Harassment training. What do I need to do?

    Read the Tip Sheet (TC Helpful Tips) for guidance regarding missing transcript credit as well as helpful tips.