Championing Continuous Improvement Demonstrating Innovation Driving Results Managing Meetings Managing Time Testing & Troubleshooting Demonstrating Accountability Demonstrating Persistence Driving Vision & Purpose Managing Projects Navigating Organizations Using Data Demonstrating Initiative Displaying Expertise Managing Budgets Managing Resources Negotiating Agreements Working Safely Accepting Direction Acting with Ethics & Integrity Demonstrating Courage Demonstrating Self-Awareness Learning Actively Working with Financial Information Adapting to Change Displaying Professionalism Following Policies & Procedures Managing Ambiguity Pursuing Professional Development Acting Decisively Developing Plans Leveraging Technology Managing Risks Solving Problems Demonstrating Business Acumen Leading Change Making Accurate Judgements Managing Stakeholders Thinking Creatively Exhibiting Social Awareness Influencing Others Managing from a Distance Managing Systems Thinking Critically Building & Supporting Teams Demonstrating Appreciation Focusing on Customers Leading Effective Teams Managing Performance Networking Thinking Strategically Communicating Effectively Developing Performance Fostering Engagement Managing Conflict Managing the Employee Lifecycle Training Others Valuing Diversity

Competency Information

Download the SCS Competency Model or click on a competency to learn more.

Competency Table

Last Update: 12/18/23


Championing Continuous Improvement:

The ability to systematically drive or promote continuous improvement.

Demonstrating Accountability:

The ability to accept ownership for your actions, behaviors, performance, and decisions.

Demonstrating Initiative:

The ability to assess information and take action independently to help the organization achieve its goals.

Demonstrating Innovation:

The ability to generate original ideas that create value, improve processes, or provide new products or services.

Demonstrating Persistence:

The ability to achieve goals by overcoming adversity.

Displaying Expertise:

The ability to exhibit specialized skills or knowledge gained from experience or training.

Driving Results:

The ability to identify important goals and work to achieve them.

Driving Vision & Purpose:

The ability to consistently communicate a compelling picture of the vision and purpose of the organization.

Managing Budgets:

The ability to be a good steward of state resources by effectively managing allocated funds.

Managing Meetings:

The ability to conduct a meeting and manage others to accomplish the results needed in the allotted amount of time.

Managing Projects:

The ability to initiate, plan, execute, manage, and close-out all project goals within the established timeline.

Managing Resources:

The ability to ensure resources such as time, money, and people are utilized appropriately to result in maximum business value.

Managing Time:

The ability to control your time to increase effectiveness, efficiency, or productivity.

Navigating Organizations:

The ability to identify what an organization values and how decisions are made to accomplish strategic goals.

Negotiating Agreements:

The ability to reach a consensus when parties may have conflicting interests or perspectives.

Testing & Troubleshooting:

The ability to perform routine maintenance and inspections and resolve operating malfunctions to ensure machines and tools are functioning as expected.

Using Data:

The ability to use relevant and valid data to inform a recommendation for action.

Working Safely:

The ability to maintain safety by following rules and procedures.

Working with Financial Information:

The ability to use financial data to guide, drive, and convey the financial standing and/or outlook of an organization.


Accepting Direction:

The ability to accept and follow directions from those higher in the chain of command.

Acting with Ethics and Integrity:

The ability to be consistent, honest, and a trustworthy steward of State resources.

Adapting to Change:

The ability to adjust plans, expectations, and behaviors in response to change.

Demonstrating Courage:

The ability to apply moral, disciplined, intellectual and/or empathetic courage to do something challenging, difficult, or uncomfortable.

Demonstrating Self-Awareness:

The ability to manage your personality, behavior, skills, and emotions.

Displaying Professionalism:

The ability to recognize how your actions impact the perceptions of both you and your organization.

Following Policies & Procedures:

The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

Learning Actively:

The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.

Managing Ambiguity:

The ability to perform as expected with partial information and/or in uncertain circumstances.

Pursuing Professional Development:

A personal commitment to take advantage of opportunities to increase your professional knowledge, skills, and abilities.


The ability to make decisions quickly and effectively.

Demonstrating Business Acumen:

The ability to understand how the organization operates to achieve its objectives.

Developing Plans:

The ability to prioritize tasks and competing demands to create accurate plans.

Leading Change:

The ability to initiate, manage, influence, and evaluate change.

Leveraging Technology:

The ability to use technology and its related processes to further organizational goals.

Making Accurate Judgements:

The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

Managing Risks:

The ability to identify, assess, and control risks and opportunities to fulfill the mission of the organization.

Managing Stakeholders:

The ability to identify and to respond to the sometimes competing perspectives, agendas, and expectations of different parties.

Managing Systems:

The ability to predict and manage the effects of actions on interrelated or interacting components of a team, department, or organization.

Solving Problems:

The ability to discover solutions to problems.

Thinking Creatively:

The ability to generate ideas, manipulate ideas, and make unconventional connections to develop original approaches.

Thinking Critically:

The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.

Thinking Strategically:

The ability to generate insights and identify opportunities for future growth of the organization.


Building & Supporting Teams:

The ability to combine your actions and efforts with others to work toward achieving a common goal.

Communicating Effectively:

The ability to relay information correctly and appropriately to connect people and ideas.

Demonstrating Appreciation:

The ability to show gratitude for contributions of others.

Developing Performance:

The ability to assist others in advancing their skills, knowledge, and performance levels over time.

Exhibiting Social Awareness:

The ability to identify and adapt your actions based on the situation and the personality, behavior, and emotions of others.

Focusing on Customers

The ability to serve the needs of those who support and/or rely on the services provided.

Fostering Engagement:

The ability to encourage others to invest in their work and the success of the organization.

Influencing Others:

The ability to have an intentional effect on aligning stakeholder opinions and behaviors with the goals of the organization.

Leading Effective Teams:

The ability to guide and motivate a team to create, plan for, and achieve goals.

Managing Conflict:

The ability to recognize and navigate disagreements in a rational, unbiased, and productive way.

Managing From a Distance:

The ability to manage others in telework status and/or across multiple locations.

Managing Performance:

The ability to direct and to evaluate the work of employees.

Managing the Employee Lifecycle:

The ability to manage the recruitment, hiring, onboarding, performance, development, retention, and succession of employees.


The ability to intentionally develop or maintain relationships with internal partners, external partners, and professional contacts.

Training Others:

The ability to facilitate the acquisition of work-related knowledge and skills in an effort to improve employee performance.

Valuing Diversity:

The ability to develop an awareness of DEIBA challenges and craft personal plans that contribute to improving organizational cultures and environments.